Scoring
Zyphe includes a generalized scoring engine that turns the signals collected during a verification flow into one or more normalized scores. Every score is an integer percentage from 0 to 100, paired with a categorical level (Low, Medium, High, or Critical), and is computed per flow result.
Out of the box, every organization has a default Risk score that consolidates AML screening results, form answers, workflow actions, and manually assigned tags. On top of that, you can define your own custom scores — for example a supplier_risk or onboarding_quality score — each fed by its own set of weighted tags.
A common use of scores is grading form answers: in the form builder you can assign weights to a question's options and answers, and those weights feed the scores computed for the flow result. See Form scoring for how to set it up.
Where score signals come from
| Form answers | Weighted score tags and contextual factors attached to form fields in the form builder — see Form scoring |
| Workflow actions | Tags assigned by the Assign Risk Tags action node in the flow builder |
| AML screening | The AML risk score computed from sanctions, PEP, and adverse media matches |
| Manual review | Score tags assigned or retracted by reviewers directly on a flow result |
Score levels
Each score percentage maps to a level using fixed thresholds:
| Score range | Level |
|---|---|
0 – 25 | Low |
26 – 50 | Medium |
51 – 75 | High |
76 – 100 | Critical |
In the dashboard, the default Risk score is rendered as a color‑coded badge with its level; custom scores are displayed neutrally as a percentage.
How scoring fits together
- Configure — define custom scores and their tags on the Score Definitions page, and attach score weights to form questions in the form builder.
- Collect — as the end user completes the verification flow, their answers and the flow's actions emit tags and contextual factors onto the flow result.
- Compute — when the flow completes (or is re‑evaluated), each enabled score is calculated from its matched tags, factors, and source scores. See How Scores Are Computed.
- Review — reviewers see every computed score on the flow result detail page, can assign or retract tags manually, and can trigger a re‑evaluation. See Reviewing Scores.